Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. 

 

• Provides support for implementation, troubleshooting and maintenance of IT systems 

• Manages the daily activities of configuration and operation of IT systems 

• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 

• Provide assistance to users in accessing and using IT systems 

• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 

• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems 

• Provides support for the escalation and communication of status to agency management and internal customers 

• Optimizes system operations and resource utilization, and performs system capacity analysis and planning 

• Provides support for the dispatch system and hardware problems and remains involved in the resolution process 

• Provides in-depth experience in trouble-shooting IT systems 

• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance 

• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets 

• Supports the design of systems, mission architecture and associated hardware 

• Directs and possess a working knowledge and understand of system administration interdependencies as part of the Service Oriented Architecture (SOA) 

• Analyzes and resolves complex problems associated with server hardware, applications and software integration 

AWS and Kubernetes are a plus but not required

 

Optimus Technology is a SDVO (Service-Disabled Veteran-Owned) small business founded in 2010. We are known for our exceptionally talented group of Engineers and Technical experts with superior knowledge and experience in Cyber Technologies and the latest technology trends. Our dedication in pairing the right Optimus Technologist with the right customer solution is at the core of our Partnership commitment and critical to the performance and satisfaction of our employees, the pinnacle of the Optimus culture.

Why us?

We strive to provide the best well-rounded benefits package available. 

• Premium health, dental, and vision package 
• Company funded HRA 
• 401k company contributions
• Employer paid group term life insurance policy
• Tuition assistance and career development 
• Short-term and long-term disability 
• Paid time off 
• Referral bonuses
• Company outings, giveaways & more 

Optimus practices a policy of non-discrimination and is fully committed to the principles of equality in employment and opportunity for all employees. Employment decisions are made without regard to age, gender, race, religion, marital status, national origin, sexual orientation, or any other non-merit based factor.